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Known Client Errors

Documentation for various known errors in the client.

There was a critical error processing your request. 992​

Indicative of general issues with the client communicating with the server. There is often additional data alongside the error.

992 errors are often a client-side issue, and are intermittent in nature.

401 Unauthorized​

Steam Auth Failure​

hackmud could not communicate with Steam to authenticate to your account. This usually can be the result of:

  • Steam maintenance (happens most often on Tuesdays)
  • Account not being logged into Steam
  • Steam being closed on your operating system
  • Launching the hackmud exectuable directly instead of through steam

Make sure Steam & your OS are up-to-date (might need a restart) and that you have a stable connection to Steam

Your account has been banned​

Your account is banned from hackmud. A reason and expiration time is given in the error message.

To discuss and appeal your ban, please contact ComCODE through support@hackmud.com, conduct@hackmud.com or by opening a conduct or support ticket on discord.

403 Forbidden​

Timestamp validation failed​

hackmud requires the operating system's clock to be properly set to its closest timezone. Check that your system clock is synchronized with https://time.is

no client output​

If there is no client output after launching the game, this is typically indicative of a man-in-the-middle (such as a censoring ISP) blocking the connection to hackmud.

Please check that your web browser can access https://hackmud.com; for more guidance, please open a support ticket on the discord.

503 Maintenance​

hackmud is offline for planned maintenance. Please visit the discord or Twitter for updates.

405 Method Not Allowed​

Sometimes occurs during scheduled maintenance periods instead of a 503.

store_list​

STORE ERROR: account is too new​

New hackmud accounts may only make purchases via store_list after a waiting period.

STORE ERROR: unknown​

'unknown' store errors are errors which are hidden from the client for security reasons.

Please open a support ticket in our discord server to get help with this issue.

The script run caused a garbage collection timeout​

A script execution was not able to clean up the memory used during execution in the maximum amount of time provided. This generally occurs while scraping tier 3 corporations. In this specific instance, running a script for only up to 2500ms is a known workaround.

-unexpected error has been hidden-​

The error you encountered has not been vetted for security, and has been hidden. If you ever see this error, raise a support or sandbox ticket on the discord