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Known Client Errors

Documentation for various known errors in the client.

There was a critical error processing your request. 992​

Indicative of general issues with the client communicating with the server. There is often additional data alongside the error.

992 errors are often a client-side issue, and are intermittent in nature.

401 Unauthorized​

Steam Auth Failure​

hackmud could not communicate with Steam to authenticate to your account. This usually can be the result of:

  • Steam maintenance (happens most often on Tuesdays)
  • Account not being logged into Steam
  • Steam being closed on your operating system
  • Launching the hackmud exectuable directly instead of through steam

Make sure Steam & your OS are up-to-date (might need a restart) and that you have a stable connection to Steam

Your account has been banned​

Your account is banned from hackmud. A reason and expiration time is given in the error message.

To discuss and appeal your ban, please contact ComCODE through support@hackmud.com, conduct@hackmud.com or by opening a conduct or support ticket on discord.

403 Forbidden​

Timestamp validation failed​

hackmud requires the operating system's clock to be properly set to its closest timezone. Check that your system clock is synchronized with https://time.is

no client output​

If there is no client output after launching the game, this is typically indicative of a man-in-the-middle (such as a censoring ISP) blocking the connection to hackmud.

Please check that your web browser can access https://hackmud.com; for more guidance, please open a support ticket on the discord.

503 Maintenance​

hackmud is offline for planned maintenance. Please visit the discord or Twitter for updates.

405 Method Not Allowed​

Sometimes occurs during scheduled maintenance periods instead of a 503.

store_list​

STORE ERROR: account is too new​

New hackmud accounts may only make purchases via store_list after 3 days.

STORE ERROR: unknown​

'unknown' store errors are errors which are hidden from the client for security reasons.

Often, this error is indicative of an untrusted Steam account. Unfortunately, the reason for an untrusted Steam account is difficult to diagnose.

  • The Steam account usually must exist for at least 30 days.
  • The Steam account needs to have purchased at least $5 of things on Steam, from a valid payment method.
  • Steam accounts occasionally will be in a permanent state of untrusted by Steam.
    • It is not clear if VAC (Valve Anti-Cheat) bans or game bans cause this.
    • Steam support has historically not assisted in this matter. Creation of a new Steam account is the only known solution thus far.
    • In this case - once a new Steam account is created - please contact hackmud support by joining the discord and creating a support ticket. ComCODE can assist you in re-associating your hackmud account with the new Steam account.

The script run caused a garbage collection timeout​

A script execution was not able to clean up the memory used during execution in the maximum amount of time provided. This generally occurs while scraping tier 3 corporations. In this specific instance, running a script for only up to 2500ms is a known workaround.

-unexpected error has been hidden-​

The error you encountered has not been vetted for security, and has been hidden. If you ever see this error, raise a support or sandbox ticket on the discord